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ITO (Information Technology Outsourcing)
In information technology, ITO is an acronym for Information Technology Outsourcing, meaning information technology outsourcing, which refers to a service outsourcing issuer that commissions a service outsourcing provider to provide some or all of its information technology service functions to an enterprise, mainly including information technology systems, application management and technical support services.
ITO can include a combination of product support and professional services for the provision of IT infrastructure, or enterprise application services, or both, to a client, thereby ensuring the client's success in business. At a minimum, outsourcing will include certain IT managed services, and ITO is further subdivided into data center, desktop, network and enterprise application outsourcing.
As far back as 1989, the famous management scholar Peter Drucker depicted in his book, "Any work in a business that is only back-office support and does not create turnover should be outsourced, and any activities and operations that do not provide opportunities for advanced advancement should be outsourced as well." This more efficient and economical business model innovation includes ITO - Information Technology Outsourcing and BPO (Business Process Outsourcing) - Business Process Outsourcing, where ITO focuses on corporate IT infrastructure such as servers, networks, operating systems, and support, while BPO focuses on the internal operations of the business or the back-end activities of the customer.BPO Outsourcing BPO outsourcing requires a higher level of management and service and generates greater profits.
BPO
Business Pro-cess outsourcing (BPO) refers to the assignment of some or all of the non-core processes of a business process to another party.
By transferring some or all of the customer's management and operational processes to the service provider, the company's limited resources are freed from non-core business and focused on core business, thus improving the customer's ability to automate processes.
Because the processes for which BPO is performed are repetitive and take the form of long-term contracts, BPO goes far beyond consulting. If BPO is done successfully, it can add value to a company.The difference between BPO and traditional IT outsourcing (ITO) is that BPO can help a company outsource faster.
In a typical BPO contract, the outsourced service provider will take on a specific function of the company. Effective BPO is more than just outsourcing a process; the outsourcing provider will also reorganize the process. Process reorganization involves implementing a new technology or using the technology in a new way to improve the process. It is difficult to do this to this extent. If you choose the right middleware, such as a rules engine, it becomes easy!
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发表于 2020-6-14 13:08:41
Relay
Posted on 2023-12-21 17:06:13